By 2022, 75% of organizations will include employee experience improvement as a performance objective for HR and IT groups.

It's clear that employee experience is a top-of-mind requirement for HR, and to enhance employee experience, many organizations choose to replace their Human Capital Management (HCM) technology. For small-to-medium sized businesses, replacing HCM technology is not possible, for a number of reasons. This Gartner report covers the ways those companies can enhance employee experience without a full HCM replacement, including: 

  • Using moments that matter and worker personas to maximize the ROI they see from employee experience enhancements

  • Targeting the high-frustration processes that need the most attention (talent acquisition, corporate learning, and workforce management)

Gartner, How to Enhance Employee Experience When Full HCM Technology Replacement Is Not an Option, John Kostoulas, Ron Hanscome, 17 September 2019

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