Spending money on enhancing EX is certainly a good thing. Gartner Inc. points out that organizations are making significant investments in areas such as onboarding and workplace redesign.
The key, however, is to spend wisely and to take the right approach to improving EX. Unfortunately, a lot of companies are not doing that. Specifically, when deploying and operating their intranets they are still taking a one-size-fits-all approach.
Implementing a cookie-cutter intranet or an “intranet in a box” that is aimed at a massive audience will not solve companies’ EX challenges.
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