"Organizations have an opportunity to do more to engage, enable and delight people."
Gartner, Top Strategic Technology Trends for 2021

As we close the books on this year and look forward to the next, Gartner analysts are giving the gift of research-based insight into top technology trends that can help you engage your employees and separate your business from the pack in 2021. 

Some strategic opportunities that will present themselves in the coming year include:

  • Enabling employees to work from anywhere by providing "location-independent services" for the new digital-first remote work mode.
  • Improving customer, partner, and employee experience by using what Gartner calls a "total experience strategy."
  • Improving operational resiliency with technology.

At Akumina, our goal is to drive engagement and ignite productivity for you and your employees. As such, we're particularly interested in the stated benefits of total experience (TX). As defined by Gartner, "Total experience (TX) is a strategy that creates superior shared experiences by interlinking the multiexperience (MX), customer experience (CX), employee experience (EX) and user experience (UX) disciplines."

As you enjoy your report, and think about ways to engage your employees further, we encourage you to reach out.

Download the Gartner report, Top Strategic Technology Trends for 2021, and kick off your new year by taking a step in the right direction.


Gartner Research Inc. Top Strategic Technology Trends for 2021Brian BurkeFrances KaramouzisGilbert van der HeidenArun ChandrasekaranDavid CearleyBart WillemsenBrent StewartRamon KrikkenJay HeiserErick BrethenouxJason WongMichael ChiuMichelle DuerstDon ScheibenreifManjunath BhatTony HarveyNicole SturgillLaurie ShottonStephanie Stoudt-HansenGene AlvarezDennis GaughanAndrew WhiteDavid SmithEd AndersonDavid WrightYefim Natis. 19 Oct. 2020. 

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